At 9culb, player privacy is not merely a legal obligation — it is a core value that shapes how we design every system and process that touches your data.
This is more than just a policy document — it is our promise to every player who entrusts their data to 9culb.
All personal data and financial transactions are protected by 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions to safeguard their customers' sensitive information.
9culb has never and will never sell, rent, or commercialize your personal data to any third party for marketing or commercial purposes without your explicit consent.
We only collect data that is strictly necessary to provide our services. No excessive information is requested — every piece of data we ask for has a clear and legitimate purpose.
You have the right to view, amend, and request deletion of your personal data at any time. The process is straightforward and can be done directly through your account or by contacting our support team.
Your data is not stored indefinitely. Transaction records are retained for the period required by applicable law, and data that is no longer needed is securely deleted.
9culb's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards relevant to our platform's operations.
This Privacy Policy clearly explains how 9culb ("we", "Platform") collects, uses, stores, and protects your personal data ("User", "Member") when you use the 9culb website, mobile app, and all related platform services.
By registering an account with 9culb, you provide informed consent to the collection and processing of your personal data as described in this Privacy Policy. This consent is voluntary; however, certain services may not be available if the required data is not provided.
Important Note: This Privacy Policy should be read together with Terms and Conditions 9culb, which forms the entire agreement between you and our platform.
9culb collects various types of personal data depending on how you interact with our platform. Below is a summary of the data we collect and the purpose of collection:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | KYC identity verification, legal compliance |
| Contact Data | Email address, phone number | Account communications, security notifications |
| Financial Data | Payment method, bank account number (partial) | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Account security, fraud detection |
| Usage Data | Games played, session time, wagering | Personalized experience, responsible gaming |
| Communication Data | Support chat records, email | Dispute resolution, service improvement |
Note: 9culb does not store full credit card numbers or passwords in plain text. All sensitive financial data is stored in encrypted or tokenized form.
9culb uses your personal data only for lawful and reasonable purposes. We do not use your data beyond the scope stated in this Privacy Policy without prior notice and your consent.
9culb does not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where we may share your data:
Our Commitment: All third parties receiving your data from 9culb are contractually bound to use that data only for the specified purposes and must comply with data protection standards equivalent to this Privacy Policy.
9culb invests seriously in security infrastructure to ensure your personal and financial data remains protected at all times. The following security layers are in place:
Data Breach Response: In the event of a data breach affecting your information, 9culb will notify you within 72 hours of the breach being identified, in line with international data protection best practices.
9culb uses cookies and similar tracking technologies to enhance your experience on the platform and maintain the security of your session. There are three types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may cause some platform features to not function properly.
As a 9culb player, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:
Request a copy of all personal data we hold about you. Requests will be processed within 30 days.
Correct or update inaccurate or outdated personal data through your account settings.
Request the deletion of your data, subject to legally mandated retention requirements.
Object to the processing of your data for direct marketing purposes at any time.
Receive your data in a readable format that can be transferred to another party if required.
Request that we restrict the processing of your data in certain situations while a dispute is being resolved.
To exercise any of the above rights, contact our support team via the in-platform live chat or email at [email protected]. We will respond within 14 business days.
The 9culb platform is strictly for users aged 18 and above. We do not knowingly collect, store, or process personal data of children under the age of 18.
If we find that a child's personal data has been collected without proper age verification, we will promptly delete that data and close the associated account. If you become aware that an underage individual has registered on our platform, please notify us immediately via customer support.
The 9culb platform is integrated with several third-party services essential to our operations, including game providers (Pragmatic Play, NetEnt, Microgaming, and others), payment gateways, and analytics services. Each provider maintains its own privacy policy governing how they handle data.
9culb is responsible for ensuring that all third-party providers we engage comply with reasonable data protection standards. However, we are not responsible for the privacy practices of external platforms or websites that are not under our direct control.
9culb retains your personal data for as long as your account is active or as long as necessary to provide services to you. The following are general guidelines for our data retention periods:
Once the applicable retention period has elapsed, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
9culb reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technologies we use. Any material changes will be communicated to you via:
Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated Privacy Policy.
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. Previous versions of the Privacy Policy are available upon request through customer support.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 9culb handles your personal data, our team is ready to assist through the various communication channels available on the platform.
All privacy-related complaints will be investigated thoroughly and we will respond within 14 business days of receiving your complaint. If you are dissatisfied with our response, you have the right to refer the matter to Malaysia's Department of Personal Data Protection.
For more information on how we manage your account and the services we provide, please refer to About Us, Terms and Conditions, and page Responsible Gaming ours.